• Account Manager

    Job Locations US-OR-Portland
  • Overview

    Company Overview:

     

    The Preneed Company of America (Precoa) is a national sales and marketing company within the preneed insurance industry. We are the nation’s leading provider of an innovative marketing, lead generation, and appointment setting system called ProActive Preneed™. As a leader in the preneed industry Precoa strives to support our partners, both internal and external, through our core values of kindness, progression and craftsmanship. We approach each interaction with these values in mind and look for employees that can contribute to our company and culture through these values.

     

    Position Summary:

     

    The Account Manager acts as the primary point-of-contact for accounts and external sales management.  Account Managers are responsible for implementing business plans for new clients, providing support to external sales management, providing quality assurance of internal processes and procedures and make decisions on how to improve client satisfaction and profitability.  By being the primary contact point between our home office and external sales/clients, Account Managers must often make these decisions by trying to understand the client’s needs while taking into consideration company initiatives and resources.  The position offers a unique opportunity to be involved with all aspects of our companies’ business model.  This includes working frequently with our IT, Marketing and Business Development departments to help solve client/sales force needs, while also working directly with the external and internal sales teams.

    Responsibilities

    Essential Duties and Responsibilities:  

    • Manage assigned accounts to assure client expectations are being met
    • Establish and maintain customer and external sales management relationships
    • Update and maintain Customer Relationship Management system to assure client accounts are set up properly in system
    • Proactively monitor account performance
    • Work closely with external sales management to create and implement marketing plans, recruiting plans, sales personnel performance plans and other necessary plans to keep accounts at peak performance
    • Prepare custom analysis and detailed reporting for sales management and accounts
    • Provide customer service support for elevated account and sales management issues
    • Actively identify and implement process improvements pertinent to day to day management of accounts

    Qualifications

    Education and Qualifications:

    • Undergraduate degree preferred (BA/BS in Business management preferred)
    • 1-3 years of relevant work experience
    • Advanced skills with Microsoft Office
    • Strong prioritization and time management skills
    • Exceptional written and verbal communication skills
    • Able to creatively problem solve efficiently and effectively
    • Excels in working collaboratively with others
    • Strong attention to detail with tremendous accuracy
    • Able to learn new skills and abilities quickly
    • Live Precoa’s values of Kindness, Craftsmanship, and Progression

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